Privacy Policy
Welcome to Velvet Crown Lounge. This Privacy Policy explains how Velvet Crown Lounge collects, uses, discloses, and protects your personal information when you visit our venue, use our website, or engage with our dining and poker lounge services.
- We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
- This policy applies to all visitors, diners, and poker lounge guests.
- By using our services, you consent to the practices described in this policy.
Information We Collect
We collect personal information that is reasonably necessary for our functions and activities, including when you make a reservation, dine with us, or participate in our poker lounge.
- Contact details: name, phone number, email address.
- Reservation details: date, time, party size, dietary requirements.
- Age verification information: date of birth or proof of age for entry to the poker lounge (18+).
- Usage data: information about how you interact with our website, such as pages visited and time spent.
- Any other information you voluntarily provide to us.
How We Collect Information
We collect personal information directly from you when you interact with us, and in some cases from third parties where authorised.
Directly: when you make a reservation via phone, email, or in person; when you fill out forms on our website; when you provide feedback.
Automatically: through cookies and similar technologies when you browse our website (see our Cookie Policy).
From third parties: such as booking platforms or event organisers, only with your consent or as required by law.
Use of Personal Information
We use your personal information to provide and improve our services, communicate with you, and meet legal obligations.
- To process and manage reservations for dining and poker lounge visits.
- To verify your age for entry to the poker lounge (18+).
- To respond to your enquiries and provide customer support.
- To send you important updates about your reservations or our services (with your consent where required).
- To improve our website and services based on usage patterns.
- To comply with legal and regulatory requirements.
Disclosure of Personal Information
We do not sell your personal information. We may disclose your information to third parties only in limited circumstances.
Service providers: such as IT support, booking platforms, and marketing services, who are bound by confidentiality obligations.
Legal requirements: when required by law, court order, or government authority.
Business transfers: in the event of a merger or acquisition, your information may be transferred as part of the business assets, subject to this policy.
Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- We use secure servers and encryption for data transmission.
- Access to personal information is restricted to authorised staff who need it to perform their duties.
- We regularly review our security practices to ensure they remain effective.
- We retain personal information only as long as necessary for the purposes described in this policy or as required by law.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.
- To request access or correction, contact us using the details below.
- We will respond to your request within a reasonable timeframe, usually within 30 days.
- In some cases, we may refuse access as permitted by law, and we will provide reasons for any refusal.
- You may also opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us using the details below.
- Email: [email protected]
- Phone: +61 4 3084 0991
- Address: Velvet Crown Lounge, 1 Casino Drive, Broadbeach QLD 4218, Australia
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
This policy was last updated on 8 September 2026. We encourage you to review this page periodically for any changes.